Privacy policy

Privacy policy - Air Defense Museum

The Air Defence Museum cares about ensuring users’ privacy. Protecting our users’ data is of utmost importance to us and we go to great lengths to keep it safe.

We take your trust very seriously. You are entitled to privacy and we strive continually to ensure that your digital footprint remains small and within your control. However, in order to grant access, ensure security and improve our services, we are obliged to process some personal information.

The privacy policy of the Air Defence Museum, which owns and operates the State of Alert mobile app, is based on the principles of the Model Code for the Protection of Personal Information (CAN/CSA-Q830-96).

Nothing in the policy shall create an obligation for the Air Defence Museum beyond those imposed by the applicable privacy legislation and regulations.

In this policy:

•         “Personal information” means any information that relates to a natural person and allows that person to be identified;

•         “You” refers to patrons or employees of the Air Defence Museum or users of any of its services.

PERSONAL INFORMATION

The Air Defence Museum collects, processes or keeps the personal information that you provide, including:

•         Contact information: your name and email address or recipient email addresses;

•         Information about you: age, gender, city/town;

•         Preferences: language settings or areas of interest, for example.

Personal information that we collect automatically

The Air Defence Museum also automatically collects and uses personal information while you use our services, such as:

1.     Browser information: browser type, language settings, country and time zone;

2.     Cookies or Web beacon information: ID and cookie settings;

3.     Device information: type of device and operating system;

4.     Audience identification details: ADiD (Android) or IDFA (iOS) or other unique user identifiers;

5.     Network information: IP addresses and mobile network information;

6.     Location data: information about your geographical location. If we identify your specific location using your device’s GPS, we will ensure that we do so only after obtaining your consent;

7.     Service usage: information regarding how you interact with our services, websites and mobile apps.

Why we use your personal information

We use your personal information to provide and improve our services, to meet legal obligations, to advertise our services and keep them safe.

This policy covers the following privacy aspects:

1.     Accountability

2.     Purposes

3.     Consent

4.     Limiting collection

5.     Limiting use, disclosure and retention

6.     Accuracy

7.     Safeguards

8.     Openness

9.     Individual access

10.  Challenging compliance

POLICY SUMMARY

1.     ACCOUNTABILITY: The Air Defence Museum has designated one or more individuals to be responsible for compliance with this policy;

2.     PURPOSES: The purposes for which the personal information is collected will generally be identified by the Air Defence Museum at or before the time it is collected;

3.     CONSENT: Your consent to the collection, use and disclosure of your personal information is required, except where inappropriate;

4.     LIMITING COLLECTION: Collection of personal information will be limited to that which is necessary for the purposes identified by the Air Defence Museum. The information will be collected by fair and lawful means;

5.     LIMITING USE, DISCLOSURE AND RETENTION: Personal information will not be used or disclosed for purposes other than those for which it is collected, except with your consent or as required by law. The personal information will be retained only as long as necessary to accomplish the identified purposes;

6.     ACCURACY: The personal information must be as accurate, complete and up to date as is necessary for the purposes for which it is intended;

7.     SAFEGUARDS: The personal information will be protected using security safeguards that are appropriate to the sensitivity of the information;

8.     OPENNESS: The Air Defence Museum will make information about its personal information handling policies and practices readily available;

9.     INDIVIDUAL ACCESS: Upon request, you will be informed of the existence, use and disclosure of your personal information and may obtain access to that personal information. You may challenge the accuracy and completeness of the personal information in question and may make the appropriate corrections;

10.  CHALLENGING COMPLIANCE: You may address a challenge regarding the Air Defence Museum’s compliance with this policy to the designated individuals responsible for compliance.

PERSONAL INFORMATION MANAGEMENT

To submit an information request or complaint, the name, title and address of the person responsible for the Air Defence Museum’s policies and practices are as follows:

• reservation@museebagotville.ca - Attention: Curator

POLICY CONTENTS

1. ACCOUNTABILITY

The Air Defence Museum has designated one or more individuals to be responsible for compliance with this policy.

Accountability for the Air Defence Museum’s compliance with the policy rests with the designated individuals, although other individuals within the Air Defence Museum may be responsible for the day-to-day collection and processing of personal information. In addition, other individuals within the Air Defence Museum may be delegated to act on behalf of the designated individuals.

The name(s) of the individual(s) designated by the Air Defence Museum to ensure Air Defence Museum compliance with this policy will be provided upon request and is not specified in this document.

2. PURPOSES

The purposes for which the personal information is collected will generally be identified by the Air Defence Museum at or before the time it is collected. The Air Defence Museum will document the purposes for which the personal information is collected. Depending on the manner in which the collection occurs, this may be done orally or in writing. For example, an online request form may identify these purposes.

Identifying the purposes for which personal information is collected at or before the time it is collected allows the Air Defence Museum to determine the personal information it needs to achieve those purposes. The Air Defence Museum will gather only the personal information necessary for the stated purposes.

The purposes for which the Air Defence Museum may collect your personal information include the following:

•         To provide, continue, personalize or improve services;

•         To allow the Museum to carry out internal operations related to its services;

And

•         To send or facilitate communications between you and the Museum and its affiliated members in connection with the services.

Before personal information can be used for purposes not previously specified, the new purposes must be specified. Unless the new purposes for which the information is intended are stipulated by law, the Air Defence Museum will obtain the consent of the individual in question before using the information for the new purpose.

The Air Defence Museum agrees to make the purposes for which the personal information is collected available and accessible.

3. CONSENT

Your consent to the collection, use and disclosure of your personal information is required, except where inappropriate.

Your consent to the collection, disclosure or use of your personal information must be informed and given freely, clearly and for specific purposes. Such consent is valid only for the time necessary to achieve the purposes for which it is requested.

Generally speaking, the Air Defence Museum agrees to obtain consent at or before the time of collection. In some circumstances, consent to the use or disclosure of personal information may be obtained after collection but prior to use (for example, when the Air Defence Museum wants to use personal information for purposes that had not previously been identified).

For consent to be meaningful, the purposes for which the personal information will be used will be identified so that you can reasonably understand the way in which the personal information will be used or disclosed.

The Air Defence Museum will not require consent to the collection, use or disclosure of your personal information as a condition for providing a good or service, unless necessary to accomplish the stated purposes.

The way in which the Air Defence Museum seeks to obtain consent may vary depending on the circumstances and type of personal information collected. Generally speaking, the Air Defence Museum will seek your express consent if the personal information is likely to be considered sensitive. Implied consent will be deemed sufficient when the personal information is less sensitive in nature. Consent can also be given by an authorized representative. Consent will not be obtained by deception.

You may provide consent in a variety of ways. For example:

•         An online request form may be used to seek consent, collect personal information and inform you of the use that will be made of the personal information. By completing and returning the form to use, you consent to the collection of the information for the specified purposes;

•         A checkbox may be used to allow you to expressly agree to have your name and address provided to other organizations;

•         Consent may be given orally when personal information is collected by phone; or

•         Consent may be given at the time a product or service is used. You may withdraw your consent at any time, subject to the legal or contractual restrictions and reasonable notice.

You may provide consent to the disclosure of a third party’s personal information to the Air Defence Museum in order for it to collect that third party’s personal information.

The Air Defence Museum will collect personal information only from you, unless you consent to it being collected from third parties. However, the Air Defence Museum may, without your consent, collect such personal information from a third party if authorized by law. It may also do so if it has a serious and legitimate interest in doing to or if any of the following conditions occurs:

•         The personal information is collected in your interest and cannot be collected from you in a timely manner; or

•         Collection from a third party is necessary to ensure accuracy of the personal information.

4. LIMITING COLLECTION

Collection of personal information will be limited to that which is necessary for the purposes identified by the Air Defence Museum. The information will be collected by fair and lawful means.

The Air Defence Museum will specify the type of personal information collected pursuant to its information handling policies and practices. The personal information may include, but is not limited to, your first and last names, your civic address, your email address, your phone number, information related to your credit card and your purchase history.

The Air Defence Museum may create a file for you.

When the Air Defence Museum creates a file for you or records your personal information in a personal file, it will create a record indicating the source of all personal information collected from a third party when this third party is operating a business. This record will form part of your file.

The Air Defence Museum cannot refuse a request for a good or service or a job application on the basis of the requesting or applying person refusing to provide the personal information, except in the following circumstances:

•         Collection is necessary to enter into or execute a contract;

•         Collection of the personal information is authorized by law, where there are reasonable grounds to believe that the request is not illegal.

5. LIMITING USE, DISCLOSURE AND RETENTION

The personal information will not be used or disclosed for purposes other than those for which it was collected, except with your consent or as required by law. The personal information will be retained only as long as necessary to accomplish the identified purposes.

The Air Defence Museum will develop guidelines and procedures for the retention and destruction of personal information. These guidelines will specify the minimum and maximum retention periods. (The Air Defence Museum may be subject to legislative requirements with respect to retention periods).

The Air Defence Museum will not disclose your personal information to a third party without your consent, unless disclosure or use is stipulated by law.

For example, in running its business, the Air Defence Museum’s authorized employees, agents and officers and any supplier with a work or service contract with the Air Defence Museum may have access to personal information without your consent if the personal information is necessary to the performance its duties or the execution of its mandate or contract.

The Air Defence Museum may, without your consent, disclose personal information contained in a file it holds to an archiving agency, if that agency is an individual operating a business whose purpose is to acquire, keep and distribute documents for their general information value and if the personal information is disclosed as part of a transfer or deposition of the museum’s archives.

Personal information may also be disclosed without your consent for research purposes if the documents are structured in such a way that individuals cannot be identified by name, or from a sign or symbol specific to that person and if there is no way of finding that personal information using such references.

Anyone who holds personal information on behalf of the Air Defence Museum may, on receiving an access or correction request from a concerned individual, forward the request to the Air Defence Museum.

6. ACCURACY

The personal information must be as accurate, complete and up to date as is necessary for the intended purposes.

The personal information that is used on an ongoing basis, including personal information that may be disclosed to a third party, will generally be accurate and up to date unless limits to the requirement for accuracy are clearly established.

The Air Defence Museum will not routinely update the personal information unless it is necessary to achieve the purposes for which it was collected.

The extent to which personal information is accurate, complete and up to date will depend on the entry of your data or the data generated by your use of the products and services of the Air Defence Museum, as well as the use of the personal information, taking into account your interests.

7. SAFEGUARDS

The personal information will be protected using safeguards appropriate to the sensitivity of the information.

The Air Defence Museum will adopt the necessary safeguards to ensure protection of the personal information collected, used, disclosed, held or destroyed that are reasonable given the sensitivity of the personal information, the purposes for which it must be used, the quantity and distribution of personal information and the format in which it is kept.

The Air Defence Museum’s safeguards will protect the personal information against loss or theft and unauthorized access, disclosure, copying, use or modification.

The nature of the safeguards will vary depending on the sensitivity of the personal information collected, the amount, distribution and format of the information and the method of storage.

Methods of protection will include:

•         Physical measures (e.g.: restricted access to offices);

•         Organizational measures (e.g.: security clearances);

•         Technological measures (e.g.: use of passwords).

The Air Defence Museum will make its staff aware of the importance of maintaining the confidentiality of the personal information and particular care will be taken at the time the personal information is destroyed in order to prevent unauthorized individuals from gaining access to it.

8. OPENNESS

The Air Defence Museum will make specific information about its personal information management policies and practices readily available.

The Air Defence Museum will be open about its personal information management policy and practices. You may obtain information regarding the Museum’s policies and practices without unreasonable effort. This information will be available in an easily accessible and understandable form.

The information will include:

•         the name or title and address of the person accountable for the Air Defence Museum’s policy and practices and to whom complaints and information requests can be sent;

•         the means of gaining access to personal information held by the Air Defence Museum;

•         a description of the type of personal information held by the Air Defence Museum, including a general explanation of its use;

•         what personal information is made available to related organizations (e.g.: member galleries).

The Air Defence Museum may make information regarding its personal information policy and practices available in a variety of ways. The method chosen will depend of the nature of the Museum’s business and other considerations.

9. INDIVIDUAL ACCESS

Upon request, you will be informed of the existence, use and disclosure of your personal information and will be given access to the information. You may challenge the accuracy or completeness of the information and make corrections as appropriate.

On request, the Air Defence Museum will inform you whether it holds personal information about you and will indicate the source. Generally speaking, the Museum will give you access to this personal information. You may be required to provide sufficient information to allow the Air Defence Museum to give you an account of the existence, use and disclosure of the personal information.

You are entitled to have personal information regarding you deleted if it was collected unlawfully.

A request to access, rectify or delete personal information may only be considered if it is provided in writing by you and you are able to prove you are the person concerned by the request (or the person’s representative, heir or successor, estate liquidator or life insurance or death benefit beneficiary).

Where the Air Defence Museum has a file for which a request to access, rectify or delete personal information has been made, it will respond in a reasonable time frame following receipt of the request. The requested information will be supplied in an easily understandable form.

In some situations, it may be impossible for the Air Defence Museum to disclose all personal information it holds regarding you. Exceptions to the access requirements are limited and specific. The reasons for which access is refused will be provided on request.

Those exceptions include information for which the cost of transmission is exorbitant, information containing details about other peoples, the existence of legal, security or business reasons that preclude the transmission of the information or the fact that the information is protected by professional secrecy or litigation privilege.

The Air Defence Museum may refuse to disclose the personal information to you when there is a danger that disclosure of the personal information could hinder an investigation the purpose of which is to prevent, detect or suppress crime or statutory offences.

The Air Defence Museum will refuse to disclose personal information when there is a danger that disclosure could reveal personal information about a third party or the existence of such personal information and disclosure would be likely to seriously harm that third party, unless the third party consents to the disclosure of the personal information or unless it is an emergency that endangers life, health or safety of an individual.

Reasonable fees may be charged for transcription, reproduction or transmission of the personal information.

10. CHALLENGING COMPLIANCE

You may address a challenge regarding the Air Defence Museum’s compliance with this policy to the individuals accountable for compliance.

The Air Defence Museum has established procedures for receiving complaints and information requests regarding its personal information handling policies and practices. The complaints procedure is easily accessible and simple to use.

The Air Defence Museum will inform those who make an information request or lodge complaints of the relevant procedures.

The Air Defence Museum will investigate all complaints. If a complaint is found to be justified, the Air Defence Museum will take the appropriate steps, including if necessary modifying its policies and practices.

If a complaint is not resolved to your satisfaction, the content of the unresolved issue will be recorded by the Museum.

Changes to the privacy and cookies statement:

Please note that the Air Defence Museum may update this privacy and cookies statement from time to time. Each updated version will be dated and posted on the website. The Air Defence Museum encourages you to check the website from time to time to take note of any changes. If you do not accept this privacy and cookies statement, you should no longer access / use the website and our services. By continuing to use the site and services, you are accepting any changes made to the privacy and cookies statement.